SolX Consulting launched on 1st October 2011 as a rebrand of the former salesforce.com certified partner 2020 Management. 2020's founding Directors were Gary Smith and Sally Torkington who have been leaders in CRM for over fifteen years in terms of people, process and technology management. Gary and Sally were joined by Andi Smith to found SolX. Andi brings a wealth of business management and customer service expertise to the management team.
The launch of the SolX brand
We launched the brand SolX to signify the increasing need for excellent Cloud-based solutions and business strategies to reflect the Social Enterprise and new forms of customer interaction.
Innovation with vision
The team first implemented salesforce.com in 2003 across 400 users in a call centre and sales environment as part of an organisational change programme at Sesame Financial Services in the Life and Pensions sector.
We went on to become a certified salesforce.com implementation partner in 2004 and have since deployed salesforce.com to thousands of users in over 50 countries. We have built a team with skills in salesforce.com expertise, CRM proficiency, business process re-engineering, and customer sales and service expertise.
Reputation for excellence
Our reputation is built on more than just understanding salesforce.com inside out. We understand the wider business issues that organisations face when aiming to improve effective customer relationships and implement CRM systems. Our approach is to implement business led, not just IT led, solutions and to create a bespoke solution which is unique to each organisation's goals.
Our management team and certified consultants all bring a different dimension to our core strengths:
- salesforce.com configuration and technical expertise.
- force.com development.
- system integration and complex data migration.
- business process analysis.
- project management.
- customer and employee satisfaction measurement.
- organisational change management.
- salesforce.com user adoption.
- sales and customer service training.
Read more about our ISO 9001 certification and quality management system